On this page you will find all service-related contact options. You can order parts or request technical support. You will also find all the necessary forms you need for returning parts, warranty claims or register your TRILO-machine for warranty. It can sometimes be more convenient for you to order via the webshop.
With more than four decades of experience, we combine extensive industry knowledge with continuous innovation to deliver high-quality machines that meet the evolving needs of our customers. We invest significantly in technology and staff training to ensure that every TRILO machine is built with expertise and adheres to the highest quality standards.
At TRILO, our company culture is built on mutual respect, trust, passion, and openness, with people at the heart of everything we do. We believe motivation and involvement drive continuous improvement, and we strive to create an environment where everyone is proud of their contributions.
If you need to return parts, please note the following conditions:
An administrative fee of €50 will be charged for returned spare parts. Returns can only be accepted with a completed return form, which you can download from our website.
If you need to submit a warranty claim, please fill out the warranty claim form within eight days after the repair. Ensure that defective parts are sent to us, free of charge, along with the completed form.
We are committed to providing clear and reliable information about our delivery and return processes. Our Customer Promise outlines expected delivery times for parts and our return policy, ensuring transparency and exceptional service for our customers.
Got a question or need advice? Our team is always ready to assist you. Whether you need product information, support, or just some expert insights – we are just a message away.
A clean and safe environment. That’s what we at Trilo are dedicated to. Our high end machinery keeps cities and airports all clear.
We make sure we know your business and your challenges inside out. We assure you, it’s all clear.