Customer satisfaction is very important to us, so we will make every effort to provide the best service at all times. TRILO machines are built with care according to high-quality standards and to ensure these high standards are met, to build our machines only components of selected suppliers are assembled. Most spare parts we keep in stock and if you place an order for these via our webshop before 2:00 pm, we guarantee to send out your order the same day. This way we ensure that your TRILO machine can get back to work quickly and downtime is kept to a minimum. Our employees are happy to help you with any technical questions. When you have your machine maintained by us, this will be carried out in a professional manner since we know your machine like no other. If necessary we can also have repairs performed on-site by our service technicians. We deliver machines with our own truck, and our driver will also make sure that they are ready for use and can also instruct your employees if necessary.
Order parts: 033 450 6177
Service: 033 450 6177
Technical support: 033 450 6178
You must download the forms as a PDF file and complete them digitally.
We will not accept returns without a return form, you can download it here. Return conditions: Goods must be returned undamaged and complete. 100% is credited up to 2 months after the invoice date. 25% will be deducted between 2 and 6 months after the invoice date. Goods can no longer be returned 6 months after the invoice date. 35.00 euros will be charged for returns.
If you want to submit a warranty claim you can submit it using this form. this application form must be filled in completely and sent with the defective parts within 8 days after repair. The defective parts must be sent to us free delivered.
To obtain a warranty on your TRILO machine, you must have registered your machine with us. Download the PDF file to your PC and fill it out (digitally). By filling in and sending us a TRILO product registration form the guarantee starts from the date entered and if we have received the signed form by e-mail. Please send an email to firstname.lastname@example.org.